If the end-user does not enter the correct code, the Splash Page displays the "invalid code" error and the user can enter the code again.In case they close the window before completing the validation process, the next time the Splash Page is opened, they'll be asked to re-enter a phone number.Refer users to an FAQ, or provide them with a guide that walks them through the enrollment, and password reset process.
If your organization is currently using a self-service password reset solution, it is critical that the helpdesk staff who manage the system, and assist users, consistently follow best practices.
This post will provide tips for reducing password-related calls to the helpdesk, and outline some security measures for safeguarding user accounts.
Specops u Reset enables the helpdesk to verify the accounts of users, using any of their enrolled identity services, or by sending a text message, containing a code, to the mobile number associated with the user’s account.
For high security accounts the helpdesk can layer the identity services for increased security.
Zoho Vault currently integrates with Manage Engine Service Desk Plus On Demand, Zoho Desk, Zendesk, Service Now, and JIRA service desks.
They search the coast for weak points, storm the defenses and take away their spoils before the defenders can react.
The integration ensures that users can access passwords with only a valid ticket ID.
It also extends to our access control workflow, which helps in granting approvals to access requests against automatic validation of corresponding service requests in the helpdesk system.
Then they will be redirected to the code validation form.