Make sure you leave it detached for at least, 10 seconds and I always do something to cause the on-screen keyboard to appear (like bring up IE and do a Google search) just to make sure the Surface recognizes that the keyboard is no longer attached.Restart your Surface: I know it’s almost cliche to say it but, Windows 8.1/10 is like every other version of Windows since 3.1.
It could be as simple as the case is interfering with a solid connection between the cover keyboard and the tablet. This occasionally happens, especially if you’re adding and removing a lot of software.
Things to Look for: It’s possible that you have a corrupted driver or system file causing your keyboard problems. Just follow the steps we outlined in our post titled Issues with Surface Tablet? The way to deal with this is to do a reset or restore of your Surface tablet.
To do so, follow these instructions: Two Button Shutdown: if you have a Surface 3 or Surface Pro 1/2/3 you can try a two-button shutdown. This might sound ironic considering the advice in the first section but assuming the problems didn’t start because of an update, one of the first things you should do is to check for updates from Microsoft.
This is sometimes called a hard shutdown as it, essentially, pulls the plug on the Surface hardware. It is possible that there is a known problem and they have provided a fix. Ironically, features designed to help people with disabilities may actually be causing or contributing to your keyboard problems with Surface tablets.
I’m not going to cover issues with Bluetooth or USB keyboards specifically, but a lot of these techniques could help you troubleshoot problems with them as well.
In this post, you’ll find the following help avoiding or fixing Keyboard Problems with Surface tablets: Keep in mind, there will ALWAYS be someone who had problems.
The question you need to ask yourself is; “are a lot of people having problems after the upgrade?
” If there are, look to see if there’s a response from Microsoft or a posted fix before going ahead with the upgrade.
Then reconnect your keyboard and see if the onscreen keyboard goes away.
If it does, then your external keyboard is at least being recognized. You can also, always take your keyboard into your local Microsoft Store (if you have one nearby) or Best Buy to try it out on one of their demo machines.
I’ve had a good success rate with them and so far, have not had an instance where I haven’t been able to get the keyboard working again.